Hengjie won the championship again!
After Hengjie won the honor of "Top Ten National After-sales Service Units" together with leading brands in various industries such as Haier, Gree, and Midea in 2019, in the recently announced NetEase Home 315 home service survey report, Hengjie has also won the honor from Among many well-known domestic and foreign bathroom brands, it stands out and ranks first in both the "2020 315 Survey Bathroom Ware Comprehensive Score Top List" and the "2020 315 Survey Bathroom Ware Store Service Top List", becoming the top ten of NetEase Home 315 Service Survey The "double champion" of the annual college entrance examination.
According to this survey report, Hengjie’s online channel information construction has been improved and responded quickly, while its offline brand store atmosphere, personnel professionalism and service attitude received full marks.
Looking back on the 22 years of development, Hengjie has always been committed to improving the quality of life of consumers through products and services. Being ranked first in the 315 service list this time is also a full recognition of Hengjie’s outstanding achievements in service. affim.
Comprehensive offline + online investigation, the "double champion" is in good condition
Coinciding with the year of NetEase Home’s 315 home service survey activity, the “Ten Years Exam”, this survey has attracted high attention since its launch. In order to demonstrate the comprehensiveness, objectivity and impartiality of the results, the investigation team adopted an "online-offline-online" approach, that is, first from offline home furnishing brand stores covering Guangzhou, Beijing, Shanghai, Foshan, Chengdu and other cities. Starting from the comprehensive experience, we then conduct a consultation and inspection of the online e-commerce platform of the brand under investigation, and finally examine the brand's closed loop of online and offline consumption.
In fact, as an authoritative survey in the "big exam year", the survey team also paid special attention to testing the comprehensiveness of the services provided by the brand. Taking the offline survey part as an example, the scope of the service survey is divided into storesSix dimensions: atmosphere, design services, product explanations, after-sales policies, service attitude, and continuous service. Only brand stores that have outstanding performance in these six aspects can meet the high standards of "comprehensive development" set by the survey team. Standing out from the competition among Chinese and foreign home furnishing brands, Hengjie delivered the only perfect score in the sanitary ware industry in this survey.
“Double Champion”The first line of the answer sheet is still the product
Product is the first line on the answer sheet of Hengjie's "Ten Years Examination".
"High IQ, higher EQ", the smart double-Q toilet that opens a new era of smart bathrooms, the super cyclone toilet that leads the industry into the 3.5L era, and the wood alloy bathroom cabinet that has both appearance and practicality, "can breathe" The Leoxy shower head, the easily customized and waiting-free Yizhi shower room... Relying on these bathroom products with powerful functions and humanized experience, Hengjie has established a high-quality reputation in the hearts of consumers.
Taking the Hengjie Intelligent Q9 all-in-one machine, this product alone has collected 47 national patents. Among them, the use of original technologies such as one-button knobs, smart wing design, and smart flip cover make users more convenient to use; instant hot water technology, SPA massage washing technology, 28.5° somatosensory seat design, etc., combined with ergonomics and aesthetic creation, It solves user pain points in one step and provides users with a comfortable experience; after long-term testing, the application of cover plates containing safe flame-retardant materials, five-layer safety protection technology, water and electricity separation design, and constant purification and sterilization technologies can effectively guarantee Safe to use.
At the same time, the complete quality management system, the comprehensive layout of the construction of intelligent manufacturing bases for five major categories, and the perfect system based on the R&D innovation platform have formed a strong support for Hengjie Intelligent Manufacturing in terms of intelligent manufacturing, quality control, and innovation. Help consumers achieve a convenient, comfortable and safe quality life.
"Double Champion”The “secret” of the answer sheet isuser-centered
Taking the conventional service route will not trigger real emotion in consumers. The service Hengjie advocates is to be consumer-centered, constantly upgrade and innovate, and ultimately meet and exceed consumer needs.
To this end, Hengjie has created Hengjie’s “1350 (for you for life)” service system to ensure that consumers enjoy a worry-free service experience; More than 3,000 service outlets provide consumers with a service experience that exceeds expectations. At the same time, Hengjie has provided innovative services such as "six-year warranty for the entire smart toilet" and "Hengjie non-stop service during the Spring Festival" to provide consumers with more peace of mind and peace of mind when purchasing and using smart toilets. It brings different surprises and touches to users and earns countless likes.
In 2020, the epidemic broke out. In order to reduce the impact of the epidemic on the normal lives of bathroom product users, Hengjie gathered the strength of more than 10,000 professional service engineers and customer service personnel across the country, and through "Hengjie Online-Bathroom 24-hour Remote "Troubleshooting Service" provides people across the country with fast and professional free consultation and remote guidance troubleshooting services in the use, maintenance and repair of bathroom products, and is not limited to all bathroom products of the Hengjie brand.
Once this special service was launched, it was welcomed by bathroom product users across the country. It also received support and response from well-known real estate developers such as Poly and Gemdale, as well as leading building materials and home furnishing distribution companies such as Red Star Macalline and Easy Home. All these fully demonstrate that Hengjie has always been right to closely follow the changing needs of Chinese bathroom product users and solve service problems in innovative ways.
Being honored as a "double champion" in the Home Furnishing 315 "Ten Years Exam" is not only an affirmation of Hengjie, but also allows the industry to feel the power and direction of role models: only with the consumer as the center, in terms of product and service quality There are excellent and stable brands on, is a brand worthy of consumers’ trust and choice.
(This article is provided by the enterprise)
